User Data Deletion

Who this page is for

Accella ONE is software that businesses use to look after their own customers. You may appear in it for one of two reasons, and the route differs slightly.

Case 1 — you contacted a business that uses Accella ONE

For example, you messaged a shop's Facebook or Instagram Page, wrote on LINE, filled in a form, or placed an order.

Your data is the responsibility of that business, not of Accella. That business is the data controller; we provide the software.

You may contact the business directly, or send the request to us. If you send it to us, we forward it to that business and tell you the outcome.

Removing the app in your Facebook or Instagram settings stops future access, but does not by itself erase conversations that already happened. To have those deleted, please make a request below.

Case 2 — you administer a connected Page or account

If you granted Accella ONE access to your Facebook Page or Instagram account:

• You can disconnect at any time from the connections screen in your workspace.
• Or revoke access from Facebook's side under Settings & Privacy, then Settings, then Apps and Websites.

On disconnection the Page access token is removed from our systems and we receive no further messages from that channel.

To have data received before then deleted as well, please make a request below.

How to make a request

Email contact@accella.co.th with the subject "Personal data deletion request", giving what you know of the following:

• The business or Page name you were in contact with.
• The channel used — Facebook Messenger, Instagram, LINE, or a web form.
• The account name shown on that channel, or a phone number or email you gave at the time.
• Roughly when the contact took place.

We ask for these so we can find the right record and confirm the request comes from the person it concerns. We will not delete someone's data on an unverified request.

What happens next

• We acknowledge your request within 7 business days.
• We complete it within 30 days of being able to verify your identity.
• Where the data is the responsibility of a particular business, we forward the request and tell you we have done so.
• When it is done, we confirm to the email address you wrote from.

What we may have to keep

Some records must be retained by law even after a deletion request — accounting and tax documents relating to transactions that actually took place, for example.

In that case we delete what can be deleted, and tell you what must be kept, why, and for how long.

Contact

Accella Co., Ltd.

68/52 Om Kret Sub-district, Pak Kret District, Nonthaburi 11120, Thailand

Email contact@accella.co.th · Telephone 063-204-6870